- On the Day of the Visit
How can we give feedback on our day?
We hope that you have a great day at STEAM and would love to hear from you after your visit. Please contact us via email with any comments.
Everything you need to know about visiting STEAM
Monday
10am - 5pm Last entry 4pm
Tuesday
10am - 5pm Last entry 4pm
Wednesday
10am - 5pm Last entry 4pm
Thursday
10am - 5pm Last entry 4pm
Friday
10am - 5pm Last entry 4pm
Saturday
10am - 5pm Last entry 4pm
Sunday
10am - 4pm Last entry 3pm
Group Bookings
We pride ourselves in our award-winning customer service and our friendly team are here to welcome your group and ensure your visit is a success.
Find out moreWhat to see and do
Explore the rich history of the Great Western Railway and hear about the extraordinary things achieved by ordinary men and women.
Find out morePlatform One Café
Our Café offers a selection of hot and cold drinks, plus delicious homemade cakes and sandwiches.
Visit the STEAM Shop
Whether you’re a railway fan looking for a unique GWR souvenir, a collector after one of our GWR Limited Edition items, or simply looking for that special gift – you can be sure to find it in the STEAM Shop.
Before you arrive
Camera policy
STEAM welcomes non commercial filming and photography. If you wish to film or take photographs at STEAM for commercial purposes, please get in touch
Bags policy
Please note that storage for bags or coats is not available. All bags are inspected on arrival.
Accessibility
STEAM is fully accessible – with lifts and ramps giving wheelchair and pushchair access throughout the museum. Disabled toilet facilities are also available.
FAQs
- Preparation for the Visit
Is the Museum accessible for wheelchair users?
Most areas within the Museum (including some toilets) have wheel chair access, and lifts and ramps connect all floors. One toilet in the Museum is equipped with an adult changing table.
Our Air Raid Shelter has wheelchair access. Our Evacuation carriage can be fitted with a ramp for standard, manual wheel chairs but we apologise that this Victorian carriage does not have a wide enough turning circle for motorised wheel chairs. (At the present time both these areas are out of use).
We also apologise that wheel chair access to the footplate and tender of Caerphilly Castle Locomotive during We’ll Meet Again is not possible. Alternative interactive activities will be provided.
Please always make us aware of any wheelchair users at the time of booking or before the day of your visit, as arrangements need to be made in advance for Evacuation Experience and aspects of We’ll Meet Again.
- On the Day of the Visit
Will there be a first aider on site?
Yes. There is always a first aider on site when STEAM is open to the public.
